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Effective Date: March 27, 2025

At Belle Amour, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. This Return & Refund Policy outlines the conditions and steps for returning an item and requesting a refund.

1. Return Eligibility

We accept returns within 30 days of the delivery date, provided the following conditions are met:

  • The item is unused, unopened, and in its original packaging.
  • The product includes all tags, seals, and any accessories that were originally included.
  • A valid proof of purchase, such as a receipt or order confirmation, is provided.

Non-Returnable Items

Some items cannot be returned, including:

  • Sale, clearance, or final-sale items.
  • Gift cards or promotional items.
  • Opened or used products (for hygiene reasons, cosmetics and skincare items that have been opened are non-returnable).
  • Personalized or custom-made products.

If you are unsure whether your item qualifies for a return, please contact us at support@belleamourbeauty.com for assistance.

2. How to Initiate a Return

To start your return, follow these steps:

  1. Contact Us:

    • Email us at support@belleamourbeauty.com or call (844) 555-7639 within 30 days of receiving your order.
    • Provide your order number, details of the product you wish to return, and the reason for the return.

  2. Return Authorization:

    • Once your request is approved, we will provide return instructions and a return authorization code.
    • Please do not send your item back without receiving authorization, as it may delay processing.

  3. Ship Your Return:

    • Pack the item securely in its original packaging to avoid damage during transit.
    • Use a trackable shipping service to ensure your return reaches us safely.

3. Refund Process

Once we receive your return and verify its condition, your refund will be processed.

  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Please allow 7–10 business days for your refund to reflect in your account.

Refund Limitations

  • Original shipping costs are non-refundable, except in cases where the return is due to an error on our part (e.g., defective or incorrect items).
  • If the returned item is damaged, used, or does not meet our eligibility criteria, we reserve the right to deny the refund and may ship the item back to you at your expense.

4. Exchanges

We do not offer direct exchanges at this time. If you wish to replace your item with a different product, size, or color, please return the original item (if eligible) and place a new order.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receipt:

  • Email support@belleamourbeauty.com with your order number and photos of the product showing the issue.
  • We will arrange for a replacement or refund, including covering return shipping costs if applicable.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect items).
  • We recommend using a trackable courier to ship your return, as we are not responsible for lost or undelivered packages.

7. Cancellations and Changes

  • Order Cancellations: Orders can be canceled if they have not yet been processed or shipped. Contact us as soon as possible at support@belleamourbeauty.com or call (844) 555-7639.
  • Order Modifications: Changes to your order (e.g., shipping address or product adjustments) can only be made if the order has not yet been processed.

8. Questions or Assistance

If you need help with your return or refund, don’t hesitate to reach out to us:

We’re here to ensure your experience with Belle Amour is nothing short of delightful! Thank you for your trust and support. 💖

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